Pendampingan Manajemen Sumber Daya Manusia untuk Meningkatkan Profesionalisme Kerja Karyawan UMKM Kebab Makroman

Abstract

Micro, Small, and Medium Enterprises (MSMEs) in the culinary sector face significant challenges in maintaining service quality due to the lack of workforce professionalism standards. This community service activity was conducted at MSME Kebab Kota Raja Makroman, which operates with a shift system but lacks standardized operational work guidelines, resulting in poor emotional management when serving customers and suboptimal task delegation. The purpose of this community service is to provide education and mentoring related to basic Human Resource Management (HRM) to increase employee professionalism capacity. The implementation method includes three main stages: partner situation analysis, participatory education through a coaching approach focused on strengthening Skill, Knowledge, and Attitude, and activity evaluation. The results of the mentoring show an increase in employees' understanding of professional service standards. Employees realize that a friendly attitude must be balanced with technical expertise and the ability to hold back emotions when facing pressure. As an output of this activity, employees showed a direct commitment to implementing a work culture that is more disciplined, communicative, and customer satisfaction-oriented.